Best Troubleshooting Solutions to Resolve Quickbooks Update Error 15311

Do you also stick in between with Quickbooks error 15311? If yes, then read this full blog containing the best troubleshooting methods to resolve this error issue. Well, it is quite usual for having such kinds of interruptions while working on the Quickbooks desktop because of its cloud-based version which is used by a large number of entrepreneurs across the world. But, the trouble knocks on your system when you become unable to rectify the error issue.

Well! If you are reading this then you don’t have to be worried about the error issue as with the best troubleshooting methods not only you can fix this hindrance but also you will take with yourself a lot of knowledge about the error that includes a brief introduction, causes and symptoms of the Quickbooks error 15311.

So, stick to this article till the end and resolve all your queries related to the error. In this article, we are providing a step-by-step process, you just need to follow it to fix the error. Now, it’s time to resolve your first query related to what this error is.

Quickbooks Error 15311 – Introduction

 Quickbooks error 15311

Quickbooks error 15311 is a runtime error that the user mostly encounters during the installation of the program or while shutting down or starting the windows. The error brings a message with it that contains “Quickbooks update cannot be completed successfully” or “Cannot connect to Quickbooks payroll.”

The error hinders access to the company file and can also damage the data stored in the company file. So, you need to prevent all these consequences by performing some troubleshooting methods that resolve the error in just a matter of time. Now, let’s move on towards the next section and learn about the reasons behind the occurrence of Quickbooks update error 15311.

Quickbooks Error 15311: Major Causes & Reasons

There are many reasons that make the error occur on your system. With the list below, you can get to know the different causes of the error.

  • Quickbooks files become corrupted.
  • Installing the damaged Quickbooks.
  • Viruses, malware, and other malicious software can also be the cause of the error.
  • Occurrence of hindrances while updating the Quickbooks.
  • Corruption within the Windows registry entries related to the Quickbooks software.
  • Getting some corrupted files from the downloaded Quickbooks files.

Quickbooks Error 15311: Signs & Symptoms

Now, move on to this list that will help you to detect the error by giving you the idea of when and where Quickbooks update error 15311 takes place.

  • The appearance of the error text on the screen.
  • Frequents freezing of the system.
  • A sudden crash in the active window program.
  • Slow performance of the windows.
  • The window becomes unresponsive to the mouse or keyboard command.

After detecting the Quickbooks error, the user needs to resolve it by performing the correct troubleshooting methods. In the later section, we will learn how to fix it through the step-by-step process. So, let’s get started.

You may also like: Ways to Fix Quickbooks error 15106 (update program error)

Quickbooks Update Error 15311: Best Solutions to Fix 

Solution 1: Configure Internet Explorer

  • In the very first step, the user has to assure that the Internet Explorer is set as the default browser. 
  • Once done with that, verify that the date and time are correct appearing at the right bottom of the screen. If you are thinking about how to do then check out the further steps:
    • Firstly, double click on the date and time.
    • Then, navigate to the date and time display option and check the current time and time.
    • If you want some changes then carry on and later on select the correct time zone.

Configure Internet Explore - Set the Date and time

  • Now, the user has to verify the cipher strength, if it shows lower than 128 bits that mean that the Internet Explorer is damaged.
  • After completing the above steps, navigate to the official site of Intuit.
  • If you have made a successful landing on the website then press the ALT key and explore the menu bar.
  • Then, tap on the file option inside the menu bar and select the properties option.
  • Moving on, try to verify the number under connection and then verify the Phrase bit encryption.
  • Once done with the process, move your cursor towards the tool option and select the update setting option.
  • After that, select the internet option.
  • In the next step, choose all the temporary files and then clear them by hitting the delete button.
  • If you are done with the deleting process, then move towards the connection tab and select the LAN setting.
  • Now, checkmark the box having the name Automatically detect settings showing inside the LAN (Local Area Network) Window.

Automatically detect settings

  • Do not leave a mark on the proxy server, if there is no use of it.
  • Proceed to this step and select the advanced tab and scroll down the list to choose the SSL 2.0 and SSL 3.0.

Internet option - SSL 2.0 and SSL 3.0

  • Try to verify the publisher’s certificates and then clear the box beside it.
  • In the next step scroll down to the end of the list in the advanced tab and remove the mark from the box next to TSL  2.0.
  • Now the user has successfully configured the Internet Explorer Setting.

Solution 2: Download and Install a Digital Signature

  • Start the procedure by hitting the Windows key on the keyboard and then enter QBW32.exe in the search field.
  • If the user cannot see the files then go to the more results.
  • Then move to the computer icon and click on the same to search for the QBW32.exe in the search field.
  • If the user has spotted the QBW32.exe, perform a right on it and then select the properties option.
  • Moving on, the user has to go towards the digital signature tab.
  • Once done with the above-mentioned steps, the user now ensures that Intuit inc. is marked within the list.
  • After that, hit the details tab.
  • Now the user needs to choose the view certificate option showing inside the digital signature details windows.
  • The user can easily see the certificate windows, now just hit on the install certificates tab.

Download and Install a Digital Signature install certificate

  • After that, tap on the next tab and wait until the finish tab appears.
  • If the finish tab becomes visible then click on that.
  • Once performing all the mentioned steps, reboot the system and save the changes that you have done till now.

Solution 3: Manually Fixing Quickbooks Error 15311

  • Before proceeding the thing that the user needs to consider is to have an activated Quickbooks subscription.
  • Now, try to update the Quickbook to its latest released version from the official website of Intuit.
  • After that, the user needs to verify that the Quickbooks key is correct which can easily be done with the following steps:
    • First of all, open the Quickbooks desktop and choose the employees tab.
    • Now, select My payroll services and tap on the manage services key. 
    • After that, the user needs to click on the edit option to check that the key is correct or not.
    • Once done with that, hit on the next tab and then on the finish option.
    • In the last, try to reboot the system that will save all the recent changes.

Solution 4: Uninstall the Quickbooks Related Entries

  • To initiate, hit the start button.
  • After that, move to the search field and enter the control panel in the dialog box.
  • From the result, select the control panel and open the same.
  • Now, choose programs and features inside the control panel.

programs and features control panel

  • Once done with that, try to find Error 15311 in the new window.
  • Then, the user needs to click on the Quickbooks-related entries.
  • Moving on, navigate towards the top of the page and click on the uninstall/change option.

 Uninstall the Quickbooks Related Entries

  • The user now only needs to follow the on-screen guidelines to finish the uninstallation process of Quickbooks-related entries.
You may also like: Quickbooks Update Error 15271- How to Troubleshoot?

We hope that all these troubleshooting solutions help you in resolving Quickbooks error 15311. But if there is any further issue you will find after performing these solutions then take the help from the expertise of this field by contacting the Quickbooks customer support experts. They will provide you with better assistance and make the error disappear from the system. If you want to know the troubleshooting methods related to any other Quickbooks error then check out our website.

Leave a Comment